Candleston Homes have embraced the New Home Quality Code as an additional layer of consumer protection, which applies for all reservations after 8th June 2024. All those prior will still receive the highest quality service under the Consumer Code.
At Candleston we operate a dedicated service to our customers and the helpline details will be included within the Handover Pack.
CUSTOMER CHARTER
COMPLIANTS POLICY
We have collaborated with Guided Home to provide you with complimentary access to a comprehensive new homeowner portal. This portal offers all the necessary information about your home in a convenient and user-friendly web and mobile application.
LOGIN
01
Pre-completion checklist form completed
02
10-year NHBC warranty commences
03
Outstanding snagging report issued if applicable
04
Statement of incomplete works issued
Moving Day
05
Home user guide issued
06
The handover form and keys issued
Homeowner introduced to the Customer Care team
07
Welcome to customer care procedure communication issued
08
7-day courtesy call visit and form issued
09
28-day courtesy call visit and form issued
10
30 days - outstanding snagging works due to be completed*
11
Site portal available with development-wide updates
12
2-year after sales warranty ends
13
Additional 8 years of warranty cover whilst you enjoy your home
FIND YOURNEW HOME
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