Buying a house is always a huge decision; whether it’s your first home, or your forever home, familiar with the area or relocating and that’s why the team at Candleston Homes are dedicated to guiding and supporting you throughout the process – before, during and beyond purchase.

We are proud to work within the requirements set out in the New Homes Quality Code for House Builders and are registered with the New Homes Quality Board.

Candleston Homes have embraced the New Home Quality Code as an additional layer of consumer protection, which applies for all reservations after 8th June 2024.

All those prior will still receive the highest quality service under the Consumer Code.

Click on the link below to view additional information that we feel will assist you when purchasing your new Candleston home.

Which development are you interested in?

User Name: grove@candleston.homes
Password: Homebuyer1

User Name: elderwood@candleston.homes
Password: Homebuyer1

Candleston Homes now offer new homes which you can purchase using a full mortgage. We can recommend independent specialists who will help with your exact requirements, so please get in touch.


The New Homes Quality Code is a code of practice for the house building industry that aims to drive up the quality of new build homes and strengthen protection for the customer. 

The code is designed to help the customer through the homebuying journey and any housebuilder or developer registered with the New Homes Quality Board must follow the code and the New Homes Ombudsman Service at all times.

A registered developer must accept any decisions the New Homes Ombudsman decides in relation to dealings with customers or they may be removed from the register of registered developers.


As a registered developer we embrace having to adhere to the guidelines and code set out in the NHQC, which include:

  • Ensuring our marketing and communications with customers are clear and transparent at all times
  • Always providing enough pre-purchase information to help a customer make an informed and decision about your purchase
  • Ensuring we have effective training of staff including appropriate customer service training
  • Providing appropriate Home Warranty information
  • Keeping a customer up to date with timings and stages of construction, completion and handover dates where possible.
  • An effective after-sales service and easy to follow complaints service
  • Providing the customer with appropriate contact details for Candlestone as well as the contact details of necessary industry bodies
  • Ensuring contract information is clear and easily understandable as well as what the rights are for termination.

From reservation to completion, we’ll keep you informed on both the progress of your build and the continuing legal process.

Once you have moved into your new home, in the event that you experience any issues our Customer Care team will be on hand to assist within the first two years.

Candleston Homes are committed to providing a high standard of service to our customers and we take all complaints very seriously.

View our complaints procedure