Reservation
CUSTOMER JOURNEY

Reservation

We are delighted that you have chosen a Candleston home and look forward to guiding you through this very exciting stage of your home buying journey.

Our Sales team remain on hand to answer any of your questions or queries, whilst our Site team are busy building your new home and putting the finishing touches as your completion date moves closer.

Homeowner Portal

We have collaborated with Guided Home to provide you with complimentary access to a comprehensive new homeowner portal.
This portal offers all the necessary information about your home in a convenient and user-friendly web and mobile application.
 

LOGIN

Your Journey

Your Journey from
Reservation to Exchange

Weeks 1 - 2

TARGET

01

Candleston's solicitors issue contract with 42-day deadline

02

Conctract issued on current home with 42-day deadline

03

Solicitors instructed

04

Purchaser's solicitor has received money on account

05

Compliance/AML and deposit verified/satisfied

06

Mortage application submitted

Weeks 3

TARGET

07

Solicitor has applied for searches

08

Survey booked

Weeks 4

TARGET

09

Solicitors begin to raise initial enquiries

10

Searches are back

11

Mortgage offer received

Weeks 5 - 6

TARGET

12

Enquiries answered and satisfied

13

New home development agreement summary for legal review

14

Solicitors report to client

15

Contract signed

16

Deposit requested

17

Final preparations for exchange of contracts

18

Exchange of contract

 
 

Customer Journey