Customer Journey
We’re committed to honesty and fair play

Customer Journey

Our entire team is committed to delivering exceptional customer service throughout the entire journey; whether it’s before reservation, during or after completion.

If there is a problem, we will be open and honest about it, apologise freely if there is any need for it and do everything in our power to put it right.

 

Use our handy tool to help you understand key words and terminology
used throughout the buying process:

 

USEFUL TERMINOLOGY

Pre-reservation

01

Pre-reservation

Everything you need at your fingertips as you commence your new home search.

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Ways to Buy

02

Ways to Buy

We offer an array of schemes and incentives to allow you to make your move into a new Candleston home.

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Reservation

03

Reservation

Use our handy tools and follow our top tips on the next stage of your buying journey.

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After Sales

04

After Sales

Our After Sales service provide our homeowners with support around the clock.

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